Monitor Status Legend
When you upload compliance documents (e.g., credentials, training evidence, or regulated documentation packages) to Monitor, they are processed and assigned a status. This page explains what each status indicator means and what to do next.
Status Indicators
Passed
Your document has been successfully processed and meets all compliance requirements. No further action is needed at this time.
In Progress
Your document is currently being processed. This includes OCR extraction, validation, and human review before a final status is issued.
Failed
Your document did not pass validation or could not be processed. This could be due to missing information, quality issues, or non-compliance with requirements.
- Review the error message or feedback provided
- Check that your document meets all required criteria
- Ensure the document is clear, complete, and legible
- Upload a corrected or new document
- Contact support if you need assistance
Processing Details
When you upload a document, it goes through several stages:
- Upload & Validation: The file is checked for format, size, and protective scanning, then validated for processing.
- OCR Processing: Text and data are extracted from the document using our CredFlow OCR technology.
- Compliance Check: The extracted information is validated against regulatory requirements.
- Review: Every document undergoes human review. We verify the extracted fields and the compliance check before a final status is issued.
- Final Status: The document is marked as Passed, In Progress, or Failed.
Need Help?
If you have questions about your document status or need assistance, please:
- Check the Trust Centre for more information about our security and compliance practices
- Contact support at contact@compliancehealth.com
- Sign in to Monitor to view detailed status information and error messages