Monitor Status Legend

When you upload compliance documents to Monitor, they are processed and assigned a status. This page explains what each status indicator means and what to do next.

Status Indicators

✓

Passed

Your document has been successfully processed and meets all compliance requirements. No further action is needed at this time.

Next steps: None required. Your document is compliant and on file.
?

In Progress

Your document is currently being processed. This may include OCR extraction, validation, or human review.

Next steps: Please wait for processing to complete. You will be notified when the status updates. Processing typically takes a few minutes, but complex documents may take longer.
✗

Failed

Your document did not pass validation or could not be processed. This could be due to missing information, quality issues, or non-compliance with requirements.

Next steps:
  • Review the error message or feedback provided
  • Check that your document meets all required criteria
  • Ensure the document is clear, complete, and legible
  • Upload a corrected or new document
  • Contact support if you need assistance

Processing Details

When you upload a document, it goes through several stages:

  1. Upload & Validation: The file is checked for format, size, and security (antivirus scanning).
  2. OCR Processing: Text and data are extracted from the document using our CredFlow OCR technology.
  3. Compliance Check: The extracted information is validated against regulatory requirements.
  4. Review: Some documents may require human review, especially if confidence scores are below our threshold.
  5. Final Status: The document is marked as Passed, In Progress, or Failed.

Need Help?

If you have questions about your document status or need assistance, please: